Help and Support

At Eclipse Broadband, our commitment to efficiency is backed by statistics. We have a track record of swiftly resolving faults and challenges, setting a benchmark for speed and reliability in the industry.

Below in our FAQ’s we have tried to capture some of the most frequently asked questions, but if you can’t find the answer or want to know more please pick up the telephone and speak to one of our team or chat to us via our Live Chat.

Experiencing difficulties with your service? Rest assured, the solution is likely straightforward, and you might even be able to resolve it independently by consulting our comprehensive frequently asked questions section.

Do you have a question around our products? Our Products FAQs address common inquiries and delve into the finer details, offering clarity on product features, specifications, usage guidelines, and more

Do you have a question around your account? From account setup and password retrieval to billing inquiries and security measures, our FAQs cover a wide range of topics to ensure you have all the information at your fingertips.

 Have you recently moved to fluer? and in doubt like how can I explore my new account?our FAQs cover a wide range of topics to ensure you have all the information at your fingertips .Have questions? Our support team is ready to assist.

We have compiled all of our router setup guides in one easily accessible place. Just download the guide specific to your router model, and you’ll receive step-by-step instructions to effortlessly complete your setup.

Use the following downloadable PDF guide to assist with the setup of your new router.

Use the following downloadable PDF guide to assist with the setup of your new router.

Use the following downloadable PDF guide to assist with the setup of your new router.

We’re here to help you get set up, just follow the steps to get everything working smoothly.

Our team dedicated to welcoming you to Home Telecom, managing your install and set up from the moment your order with us, until you go live.

Whether you have a technical challenge or need some support with your router – our team of experts are ready to help you.

Want to understand whether you can achieve better speeds or you need to move your broadband to a new address, this team is ready to help you.

Our care team is there to deal with anything you need help with as a customer. If you have a question about your bill or want to know more about our other services, give them a shout, they really do care.

Upgrade to our high-spec Upgraded Router, offering superb WiFi- on a dual band frequency. Perfect for users with more than four devices in their home, or who live in busy areas. The router is future ready, making it capable of handling the latest technology of 1Gbps speeds, all for a one of cost of £30.