Frequently asked questions
Have a question surrounding your account? Look no further! Check out the information below for quick and helpful answers.
Frequently asked questions
We believe a person’s email address should be independent from their internet service provider. As such, we do not provide an email address service and recommend any customers requiring a free email account look at signing up to either Windows Live Mail or Google Mail.
Yes, you are able to keep your existing number. To do this, you should telephone your existing mobile SIM card provider and ask for a PAC. Then call 03451224111 with this PAC and your number will be transferred. PACs are valid
for 30 days upon receipt.
We do have a fair usage policy, which is outlined below.
Landline calls: maximum 2,000 minutes per month to local and national numbers beginning with 01, 02 and 03. If this limit is exceeded, there will be a charge for these calls at the standard rate for non-inclusive periods.
Mobile: A breakdown of the maximum allowance for the Eclipse Mobile fair usage policy is shown below.
Package Name Minutes Texts Data Minutes from Eclipse Mobile to other Eclipse Mobiles Minutes to Eclipse Customer Services
Eclipse 300 300 300 0MB 3000 3000
Eclipse 500 500 500 500MB 3000 3000
Eclipse 5GB 3000 3000 5GB 3000 3000
Eclipse 20GB 3000 3000 20GB 3000 3000
We recommend following the steps below. If you need help, please call us on 03451224111
1. Sign in to your Eclipse MyAccount by visiting eclipsebroadband.co.uk.
2. Select ‘My Bill’ then ‘Analyse’.
3. Leave the option in the dropdown menu as ‘Unbilled’ and select CSV to open the usage in Excel.
4. When the file has opened, go to the end of the data column I, Call Duration, and select AutoSum. Press enter to automatically show your total calls for this month.
5. Dividing this number by 60 will show the amount used so far.
6. To calculate your remaining allowance, minus this figure from the relevant row in the fair usage policy table below.
Package Name Minutes Texts Data Minutes from Eclipse Mobile to other Eclipse Mobiles Minutes to Eclipse Customer Services
Eclipse 300 300 300 0MB 3000 3000
Eclipse 500 500 500 500MB 3000 3000
Eclipse 5GB 3000 3000 5GB 3000 3000
Eclipse 20GB 3000 3000 20GB 3000 3000
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