Why Eclipse Broadband?

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Our top-notch coverage and lightning-fast speeds, stem from over a decade of collaboration with industry giants and our personalised service.

100% UK based staff

Our Welcome Team operates from our head quarters in West Sussex, ensuring that you can connect with a real human in less than three minutes.

We want to speak to you

We’re just a call away. Our support call wait time is under 1 minute 30 seconds, because we genuinely want to talk to you.

1st time call fixes

Trust us for unparalleled commitment to resolving issues swiftly and effectively. We aim to solve your queries on the first call.

We’ve been doing it for 26+ years

At Eclipse, we’re not just another provider; we’re industry pioneers. Our extensive experience sets us apart, allowing us to adapt and fine-tune our services as the broadband world evolves. With the average UK household having 9 devices connected to the internet we understand how important a reliable service is. With our heritage going back to 1995 we take pride in being seasoned experts, unlike so many newer brands we know what it takes to go the distance and truly understand the intricacies of keeping you connected without a hitch.

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We’re rapidly growing

As the fastest-growing group broadband in the industry, we’re dedicated to providing dependable connectivity without compromise. And guess what? We’re backing that up with 26+ years of experience.

Here’s where we differ from the norm. We’re not just another link in the chain. As a ‘tier 2 supplier,’ we redefine the standard. Unlike the traditional process that involves multiple layers of reporting and troubleshooting, we operate differently.

With direct access to BT, TalkTalk, K-Com, and DWS, we’ve established a live link, enabling real-time fault reporting. So if you do have an issue you can connect with a real human in under 4 seconds on our live chat or 1 minute 30 seconds by phone.

Diving Deeper into Our Identity

The deregulation of BT in 1984 marked a pivotal moment, sparking what became known as the ‘Telecom Explosion.’ This ushered in a new era, allowing multiple providers to offer their services. While giants like BT and TalkTalk emerged as major players, the complexities of the system also introduced wholesalers like DWS, serving as intermediaries between larger suppliers and smaller telecom companies.

Meet our founder

Nigel Barnett


With over 3 decades in the telecoms industry, call me old school but I believe in directly speaking to our customers, which is why you’ll always find a telephone number in all our communications. As the internet evolves, so do we. Acknowledging the growing array of choices, we understand not everyone is as tech-savvy as we are.

That’s where we come in, to offer guidance. While cost efficiency is a priority, our paramount focus is on being there for our customers when issues arise, ensuring they can connect with someone capable of resolving their problems.

Join the hundreds of customers, already trusting us.

What truly distinguishes us from other providers is our unparalleled service levels. At the end of the day, our genuine care is what sets us apart.

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