Frequently Asked Questions

Explore our frequently asked questions for quick and comprehensive support. If you need further assistance, we’re here to help!

We’ve organised our FAQs into three categories to provide better assistance: Service FAQs, Product FAQs, and Account FAQs. If you can’t find the answer you’re looking for in these sections, don’t hesitate to reach out to our dedicated teams for further support. We’re here to help!

Experiencing difficulties with your service? Rest assured, the solution is likely straightforward, and you might even be able to resolve it independently by consulting our comprehensive frequently asked questions section.

Do you have a question around your account? From account setup and password retrieval to billing inquiries and security measures, our FAQs cover a wide range of topics to ensure you have all the information at your fingertips.

Do you have a question around our products? Our Products FAQs address common inquiries and delve into the finer details, offering clarity on product features, specifications, usage guidelines, and more

If you’ve recently joined us from another broadband company, don’t worry. We’ve been in the industry for over 30 years so you can trust us to know what we are doing.

What truly distinguishes us from the rest is our unparalleled service levels. At the end of the day, our genuine care is what sets us apart from other providers.

What truly distinguishes us from other providers is our unparalleled service levels. At the end of the day, our genuine care is what sets us apart.