Customer Hub

Welcome back! Whether you need support, want to share your experience through a review, renew your contract, refer a friend for rewards, or need assistance during a bereavement, our Customer Hub is here for you. Explore the various ways Eclipse can enhance your experience.

We’re here to help

We’ve organised our FAQs into three categories to provide better assistance: Service FAQs, Product FAQs, and Account FAQs. If you can’t find the answer you’re looking for in these sections, don’t hesitate to reach out to our dedicated teams for further support. We’re here to help!

Service FAQs

Experiencing difficulties with your service? Rest assured, the solution is likely straightforward, and you might even be able to resolve it independently by consulting our comprehensive frequently asked questions section.

Account FAQs

Do you have a question around your account? From account setup and password retrieval to billing inquiries and security measures, our FAQs cover a wide range of topics to ensure you have all the information at your fingertips.

Product FAQs

Do you have a question around our products? Our Products FAQs address common inquiries and delve into the finer details, offering clarity on product features, specifications, usage guidelines, and more

Recently Moved to Eclipse?

Have you recently moved to Eclipse Broadband? We have welcomed new customers from some new acquisitions, if this is you, don’t worry we’ve been around for over 30 years and know what we’re doing!

Love your Service?

Did you know that if you recommend your Friends and Family to take out services with Eclipse Broadband, you’ll both receive an entire month’s broadband, completely free.

Contact a member of our team

Eclipse Broadband contact us

Welcome Team

Our team dedicated to welcoming you to Home Telecom, managing your install and set up from the moment your order with us, until you go live.


Eclipse technical support

Technical Support

Whether you have a technical challenge or need some support with your router – our team of experts are ready to help you.

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Eclipse Broadband contact us

Customer Care

Our care team is there to deal with anything you need help with as a customer. If you have a question about your bill or want to know more about our other services, give them a shout, they really do care.

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Join the hundred’s of customers, already trusting us.

What truly distinguishes us from the rest is our unparalleled service levels. At the end of the day, our genuine care is what sets us apart from other providers.

Ready to get started? Contact us today.

We are aware of the nationwide Microsoft outage which you may have seen on the news. This has impacted our internal systems and we experiencing high call volumes. We have had no reports of this affecting our customers broadband service.