Welcome back! Whether you need support, want to share your experience through a review, renew your contract, refer a friend for rewards, or need assistance during a bereavement, our Customer Hub is here for you. Explore the various ways Eclipse can enhance your experience.

We’ve organised our FAQs into three categories to provide better assistance: Service FAQs, Product FAQs, and Account FAQs. If you can’t find the answer you’re looking for in these sections, don’t hesitate to reach out to our dedicated teams for further support. We’re here to help!

Experiencing difficulties with your service? Rest assured, the solution is likely straightforward, and you might even be able to resolve it independently by consulting our comprehensive frequently asked questions section.

Do you have a question around your account? From account setup and password retrieval to billing inquiries and security measures, our FAQs cover a wide range of topics to ensure you have all the information at your fingertips.

Do you have a question around our products? Our Products FAQs address common inquiries and delve into the finer details, offering clarity on product features, specifications, usage guidelines, and more

Have you recently moved to Eclipse Broadband? We have welcomed new customers from some new acquisitions, if this is you, don’t worry we’ve been around for over 30 years and know what we’re doing!

Did you know that if you recommend your Friends and Family to take out services with Eclipse Broadband, you’ll both receive an entire month’s broadband, completely free.

What truly distinguishes us from the rest is our unparalleled service levels. At the end of the day, our genuine care is what sets us apart from other providers.