Connect with Our Teams,
Reach Out for Help
Have a question or need assistance? Our friendly support team is just a call away. We’re here to make your internet experience as smooth as possible. With our customer service teams all based in the UK we aim to get your issue resolved as quickly as possible, keeping our call wait times short to ensure you speak to a human being who can help fast.
Our customers rate us ‘Excellent’
Since 2011, we have established a strong presence and take great pride in our remarkable Trustpilot rating of 4.6*. This ‘excellent’ rating puts us as one of the industry’s highest.
100% of our staff are UK based
Our Welcome Team operates from the United Kingdom, ensuring that you can connect with a live human representative in less than three minutes.
We want to speak to you
We genuinely want to talk to you, solve your queries and give you the best service possible. Our dedicated teams are here to help, so give us a call or message us on our live chat
Contact a member of our team
Welcome Team
Our team dedicated to welcoming you to Home Telecom, managing your install and set up from the moment your order with us, until you go live.
03451224111
customer.care@eclipsebroadband.co.uk
Technical Support
Whether you have a technical challenge or need some support with your router – our team of experts are ready to help you.
03451224111
(Option 1)
customer.care@eclipsebroadband.co.uk
Service Upgrades
Want to understand whether you can achieve better speeds or you need to move your broadband to a new address, this team is ready to help you.
03451224111
(Option 1,2,2)
customer.care@eclipsebroadband.co.uk
Customer Care
Our care team is there to deal with anything you need help with as a customer. If you have a question about your bill or want to know more about our other services, give them a shout, they really do care.
03451224111
(Option 1,3,3)
customer.care@eclipsebroadband.co.uk
Track Your Order
Our care team is there to deal with anything you need help with as a customer. If you have a question about your bill or want to know more about our other services, give them a shout, they really do care.
03451224111
(Option 1,3,3)
customer.care@eclipsebroadband.co.uk
Email our Team
Our care team is there to deal with anything you need help with as a customer. If you have a question about your bill or want to know more about our other services,You can also contact our team via email,give them a shout, they really do care.
03451224111
(Option 1,3,3)
customer.care@eclipsebroadband.co.uk
Connect Instantly via Live Chat!
Our Webchat service is available from 9.00am till 5.30pm on weekdays and 9.00am till 1.00pm Saturdays and Bank Holidays.
Web Chat is the quickest way to speak to one of our representatives but if you would rather pick up the telephone all of our telephone numbers are detailed above and we have a team of people ready to help.
Our Opening Hours
Monday
9.00am – 5.30pm
Tuesday
9.00am – 5.30pm
Wednesday
9.00am – 5.30pm
Thursday
9.00am – 5.30pm
Friday
9.00am – 5.00pm
Saturday
9.00am – 1.00pm
Sunday
Close
Over 50,000+ customers already trust us.
What truly distinguishes us from other providers is our unparalleled service levels. At the end of the day, our genuine care is what sets us apart.
