Connect with Our Teams,
Reach Out for Help

Have a question or need assistance? Our friendly support team is just a call away. We’re here to make your internet experience as smooth as possible. With our customer service teams all based in the UK we aim to get your issue resolved as quickly as possible, keeping our call wait times short to ensure you speak to a human being who can help fast.

Eclipse excellent customer service

Our customers rate us ‘Excellent’

Since 2011, we have established a strong presence and take great pride in our remarkable Trustpilot rating of 4.6*. This ‘excellent’ rating puts us as one of the industry’s highest.

UK based customer service

100% of our staff are UK based

Our Welcome Team operates from the United Kingdom, ensuring that you can connect with a live human representative in less than three minutes.

Eclipse Broadband customers first

We want to speak to you

We genuinely want to talk to you, solve your queries and give you the best service possible. Our dedicated teams are here to help, so give us a call or message us on our live chat

Contact a member of our team

Eclipse Broadband contact us

Welcome Team

Our team dedicated to welcoming you to Home Telecom, managing your install and set up from the moment your order with us, until you go live.

03451224111

customer@eclipsebroadband.co.uk

Eclipse technical support

Technical Support

Whether you have a technical challenge or need some support with your router – our team of experts are ready to help you.


03451224111
(Option 1)

customer@eclipsebroadband.co.uk

Eclipse home broadband

Service Upgrades

Want to understand whether you can achieve better speeds or you need to move your broadband to a new address, this team is ready to help you.

03451224111
(Option 1,2,2)

customer@eclipsebroadband.co.uk

Eclipse Broadband customers first

Customer Care

Our care team is there to deal with anything you need help with as a customer. If you have a question about your bill or want to know more about our other services, give them a shout, they really do care.

03451224111
(Option 1,3,3)
customer@eclipsebroadband.co.uk

Track Your Order

Our care team is there to deal with anything you need help with as a customer. If you have a question about your bill or want to know more about our other services, give them a shout, they really do care.

03451224111
(Option 1,3,3)
customer@eclipsebroadband.co.uk

Email our Team

Our care team is there to deal with anything you need help with as a customer. If you have a question about your bill or want to know more about our other services,You can also contact our team via email,give them a shout, they really do care.

03451224111
(Option 1,3,3)
customer@eclipsebroadband.co.uk

Connect Instantly via Live Chat!

Our Webchat service is available from 9.00am till 5.30pm on weekdays and 9.00am till 1.00pm Saturdays and Bank Holidays.

Web Chat is the quickest way to speak to one of our representatives but if you would rather pick up the telephone all of our telephone numbers are detailed above and we have a team of people ready to help.


Our Opening Hours

Monday

9.00am – 5.30pm

Tuesday

9.00am – 5.30pm

Wednesday

9.00am – 5.30pm

Thursday

9.00am – 5.30pm

Friday

9.00am – 5.00pm

Saturday

9.00am – 1.00pm

Sunday

Close

Over 50,000+ customers already trust us.

What truly distinguishes us from other providers is our unparalleled service levels. At the end of the day, our genuine care is what sets us apart.

Ready to get started? Contact us today.