Paid Domain – Transfer
Your hosting is getting a new home! Everything will stay up and running during the move, and we’ll send you updates and new login details when they’re ready.
You can learn more about the transfer in our
FAQ section.
FAQ
Our 3rd party supplier of your hosting services are removing their server infrastructure capability. To provide you with continuity of service we will need to move your domain and services to an alternative back end supplier.
As the migration involves a changing of infrastructure supplier, we will continue to supply and invoice you for the services, therefore the re-register of the domain will be automatically accepted before the internal move. As holder of the domain, you may (in some cases) receive an email from noreply@opensrs.email advising of the request and asking if you agree to the transfer – this can be accepted beforehand but is not dependent on the move itself.
Yes, we plan to notify all customers once we have a confirmed completion date agreed with our new back-end supplier.
You will receive your new login details from
Portal@eclipse1.co.uk
Yes, your website will remain live on both the old and new servers. Once everything has successfully transferred, the old server will be shut down on the confirmed date of 16th January 2026.
Yes, you will need to update your email settings. The current email server and domain are being decommissioned, so your device or email application must be updated to use the new server details. Before the migration, we will send you your email password and login credentials so you can make these changes.
When we advise you to, please update your email application to the following required settings:
Secure (Recommended) Settings
- Username: Your full email address
- Incoming Server (IMAP): mail.eclipse-mail.co.uk — Port 993 (SSL/TLS)
- Outgoing Server (SMTP): mail.eclipse-mail.co.uk — Port 465 (SSL/TLS)
- Use SSL/TLS: Yes for both incoming and outgoing mail
- Authentication: Required for IMAP/SMTP (use the email password we will provide)
Non-SSL Settings (Not Recommended)
- Incoming Server: IMAP 143 or POP3 110
- Outgoing Server: SMTP 587 (STARTTLS)
- Authentication: Required
Updating your settings is essential – if you do not make these changes, you will no longer be able to send or receive email once the old server is retired.
Yes, the main DNS switch will take place out of hours. However, as with any DNS update, propagation can take up to 48 hours. There will be no expected downtime, as the old server will remain online during this period.
No. Once your service is moved to the new portal on the expected date of 16th December, any changes made in the old portal will not be replicated and will fail to process.
All affected customers will receive an email confirming that the migration has been successfully completed.
Yes. Please follow the backup guides available on our website found here.
Due to the nature of this migration, the current supplier is fully decommissioning the existing server on 16th January, meaning rollback is not possible.
Our goal is to ensure everything is fully migrated to the new network one month before this date, providing a buffer period should any additional adjustments be required – though we do not anticipate this will be required.
No, you will continue to be billed as previously.