Stay Connected
After the PSTN Shutdown
The UK’s copper-based phone network is being switched off by January 2027. Find out how this change affects your services and what you need to do to stay connected.
Public Switched Telephone Network (PSTN) FAQ
The UK’s Public Switched Telephone Network (PSTN) is being shut down, with a final deadline of January 31, 2027.
This transition involves moving from the old copper-wire-based system to a fully digital network using Voice over Internet Protocol (VoIP) over a fibre-based service.
The switch-off affects traditional landlines, and many other services that rely on copper lines, like certain alarms, EPOS machines, and ADSL broadband.
You can find further information on the reasons for this change on following government website.
https://www.gov.uk/guidance/uk-transition-from-analogue-to-digital-landlines
We have been notified by a number of our suppliers of services that are subject to the copper dependent connectivity and landline services being removed from exchanges within the next 6 months.
If you have received an email, this will mean that we will need to regrade your services to a fibre product before the exchange closure to avoid loss of service.
All copper landline services will be ceased which will mean you will need to move to a digital phone service (VoIP) which will utilise the internet connectivity if you wish to continue with your phone service as well as your connectivity. We can provide this service and port your existing number so you do not lose it during the regrade.
Currently we have been notified of a more than 10 exchanges which directly affects our customers with copper related services removal scheduled up to the 31 st March 2026. We anticipate more exchanges will be added within 2026 and the PSTN shutdown will conclude by January 31, 2027.
No, unfortunately, this is part of a Government led initiative and unless we regrade your service it will be automatically ceased by the supplier after the deadline.
We have a team ready to help discuss the move with you including keeping any landline numbers or additional services that you may be using. Please contact them on 01403214077 between 09:00 – 17:30 (Monday – Thursday) 09:00 – 17:00 (Friday) or 09:00 – 13:00 (Saturday)
Would you prefer to speak to us?
Book a phone call
Let our home move team call you at a convenient time to discuss your current connection and how you can improve it – especially with the copper stop sell on the way. Experience a seamless transition in no time.
Need to speak to someone sooner? No problem!
Call our team on 0345 1224111.
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We’re entering the era of Full Fibre!
We’re moving away from old copper broadband, which can be slow and unreliable, especially in bad weather or over long distances. Openreach is switching to Full Fibre, giving us faster, more dependable internet that’s built for the future.
Copper broadband sends data through metal wires, but it’s slow and easily affected by distance and interference. Fibre broadband uses light to deliver faster, more reliable internet with fewer disruptions. It’s a big upgrade that keeps up with how we use the internet today.
Full Fibre broadband is a big step up, giving you super-fast, reliable internet. That means smooth streaming, no lag, and plenty of power for all your devices at once. It’s more than just faster speeds—it’s a whole new online experience that keeps up with everything you do. With Full Fibre, your home is ready for the future.
How is the change going to affect you?
Changing your internet might seem tricky, but Openreach and Home Telecom make it easy. They handle the details, so you can relax and enjoy a faster, more reliable connection.
The UK is phasing out old copper phone lines, with the copper stop sell already underway and full switch-off now planned for 2027 instead of 2025. This extra time helps homes and businesses move smoothly to faster, more reliable Full Fibre. It’s a crucial step toward supporting the UK’s digital future and growing online needs.
With copper lines being phased out, switching to Full Fibre is a must—but it means better, faster internet. We’ll make the change easy, help you keep your number, and find the right package for you. Just book a call to get started.
With copper lines going, you’ll get a direct connection – no extra line rental – just one monthly price based on your package. Home Telecom has options for every home and budget. If Full Fibre isn’t at your property yet, it will be soon. Call us to chat about your needs and timing.
